Client Manager

Do you love live music? Do you want to work with renowned, cutting-edge venues on exciting new events? 

If the answer is yes, Kaboodle are looking for a Client Manager to join our quickly expanding team and our growing portfolio of clients. The role will be based in either Manchester or London and will involve regular travel to meet clients and represent Kaboodle at festivals and events. You will ideally have a background of working in ticketing, for example for a ticket agent or for a promoter, and a passion for live music. The main focus of the role will be to manage the relationships with a number of our clients, becoming the main point of contact and supporting their use of our platform. There will also be occasional work on-site at our client’s events (both in the UK and aboard). Being a self-starter, capable of taking the initiative and having great attention to detail is a must.

You will be responsible for:

  • Working with our clients both existing and new, setting up the ticketing for their events on our system
  • Regular Box Office management on site at our venues, helping customers and dealing with ad hoc tasks to ensure the smooth running of the event.
  • Support all on-sales through our proprietary ticketing system and ensure all client requests are serviced by all departments within Kaboodle.
  • Provide reports through our reporting system.
  • Maintain and update existing events, such as updating ticket allocations

We are looking for someone with:

  • Proven ticketing experience or experience in events, festivals, music and related industries
  • Strong knowledge of ticketing systems and awareness of the wider ticketing industry
  • Excellent communication skills, both written and verbal
  • Computer literate with strong skills on all MS packages, especially Excel
  • Effective administration, time management and organisational skills
  • Positive 'can do' attitude, initiative, drive and enthusiasm
  • Team player who enjoys working in a high achieving environment
  • A commitment to delivering the best
  • The ability to work calmly under pressure
  • Ability to multitask, prioritise, and manage time effectively
  • Experience in complaint handling
  • Proven track record of working to deadlines
  • Active listener, naturally empathetic and with common sense.
  • Flexibility to work regular evenings, weekends both in the office and onsite at events with potential international travel to service our overseas events and festivals

Desirable extras:

  • Clean driving licence
  • Experience working in the travel or package holiday industry

The Package

  • Starting Salary: £25,000 - £30,000 per annum (dependent on experience)
  • Extraordinary work experience and team culture
  • 23 days holiday per annum (increasing with service to a maximum of 25 days)
  • Benefits including a Cycle-To-Work scheme, a Health Cash Plan and the opportunity to work at some of the best events and festivals on the planet!

To apply, simply send a copy of your CV and a cover email to careers@kaboodle.co.uk. We can't wait to hear from you!

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