FAQs

General

The customer service team are available Monday to Friday 09:00 – 20:00 by calling 0161 302 0558 or by emailing us through the contact us page.

If you are looking to become a part of our team please email a covering letter and CV to careers@kaboodle.co.uk. To view our current vacancies please see our Linkedin page.

My Account

You can reset your password from your account log on page here Click ‘I forgot my password’ and you will receive a generic password to access your account which will need to be amended when you log back in.

If you can’t find your verification email, go to the account log on page here and click ‘I forgot my password’. This will resend your verification email to you followed by a generic password to access your account which can be amended to something more secure when logged in.

Yes, you can add people to your booking by calling customer service on the details above with your booking reference to hand. Please have details of the additional person being added to your booking such as full name, date of birth, phone number and email address.

Adding extras to your booking is really easy! Log in to your Kaboodle account here and click into the booking you want to make additions to, go to the ‘extras’ tab and here you will see all available extras and prices.

If you are no longer able to attend your booked event, please contact customer service and a member of the team can discuss any options available to you.

Postage

Log in to your Kaboodle account here and click into ‘my profile’ at the top right of your screen, from there go to the address tab where you can update your address.

At the latest we aim to process and dispatch all postal tickets 2-3 weeks before the event. Please contact customer service if you haven’t received your tickets 3 working days before the event.

Tickets are sent out in batches, so may be delivered on different days. Please contact customer service if you haven’t received your tickets 3 working days before the event.

Please contact customer service if you haven’t received your tickets 3 working days before the event. If you haven’t received your tickets and our offices are closed please go directly to the event box office where event staff will be able to deal with your query.

The Box Office is located on site or at the venue. A member of staff will be able to point you in the right direction.

E-Tickets

Etickets are sent to the email address registered to your Kaboodle account at any time inside 7 days before the event.

Log into your Kaboodle dashboard here and you will be able to download your e-ticket from the important documents area.

Pre Payment Plans and Payments

Please contact customer service with your booking reference and new card to hand and a member of the team can make the relevant changes for you.

Please contact customer service as soon as possible to make the missed payment and re-confirm your payment plan.

Please contact customer service with your booking reference and preferred payment date and a member of the team can make the relevant changes for you.

One off payments can be made by logging in to your customer account here and clicking ‘make a payment’ once your payment is confirmed an email receipt will be sent to the email address on your account.

Fees

Face values on tickets are set by event organisers and are retained by the organiser. Booking fees are added to each ticket to cover Kaboodle’s costs in providing the ticketing for the event you are attending. These costs include, but are not limited to, running our website and customer service lines, platform development, staff wages and, in most cases, extend to running the box office onsite at the event you will be attending.

Ticket Resale

If you've purchased a ticket to a sold-out show and can no longer attend, you can sell through our ticket resale platform. Adding your ticket to the resale allows other fans to buy your ticket securely. When the show sells out, the ticket resale will become active, selling on a first come first basis. Once resold, the original ticket is cancelled, you are notified and refunded the full ticket cost minus the booking fee, delivery and Ticket Plan (if purchased).

Listing your tickets for sale is simple:

- Log in to your customer account here and click Upcoming Bookings on the home page.
- Find the event and tickets you want to list for sale and click View Booking.
- Click the Resell Tickets Box.
- The tickets you have available on the booking for resale will appear.
- Click on Edit Resale.
- Select the ticket(s) you want to resell using the slider button & click Save Changes once you have selected the tickets.
- A confirmation screen will appear showing the tickets you have selected for resale. Click Proceed and your ticket(s) will be listed to be resold.
- You will receive a confirmation to the email address you provided on the booking to confirm the ticket(s) have been listed for resale.

Once your ticket(s) have been sold, we will email you to notify you. We will then refund you the money for the ticket minus the booking fee, delivery and Ticket Plan (if purchased) back on to the card you used to make the original booking.

Please allow 3-5 working days for this to show back in to your account. The refund will be issued back to the card originally used to purchase.

You can select from the ticket(s) on your booking which one(s) you wish to sell.

We can’t guarantee to sell your ticket(s), as this is based on demand.

It's completely free to sell your ticket(s) however once the tickets have sold we will then refund you the money for the ticket minus the booking fee, delivery and Ticket Plan (if purchased) to the card used to make the original booking.

As long as your ticket has not already sold you can remove tickets from the resale queue in the same way you added them, simply go to your dashboard, click on edit resale, locate the ticket and use the slider button to remove the listing and then save the changes.

Yes, you can still use your ticket at the show. You will need to remove your ticket from the resale to still be able to use the ticket.

The offsale time for an event can vary but generally they will remain on sale until the last entry time for the event.

The customer service team are available Monday to Friday 09:00 – 20:00, please email them on hello@kaboodle.co.uk and they will be able to assist.

When tickets are entered into the resale they become available to purchase in the same way as other tickets are advertised for sale. We recommend that you keep checking the event page to see if tickets have been made available.

It either has just sold out and hasn’t been activated yet or the event organiser has chosen to not allow resale on that particular event. Check back or email us on hello@kaboodle.co.uk and they will be able to check an individual event for you.

The customer service team are available Monday to Friday 09:00 – 20:00, please email them on hello@kaboodle.co.uk and they will be able to assist.

No unfortunately not, once you make your tickets available for resale they become live on the website for anyone to book.

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