FAQs


General

The customer service team are available Monday to Friday 09:00 – 20:00 by calling 0161 302 0558 or by emailing us through the contact us page.

If you are looking to become a part of our team please email a covering letter and CV to careers@kaboodle.co.uk. To view our current vacancies please see our Linkedin page.

My Account

You can reset your password from your account log on page here Click ‘I forgot my password’ and you will receive a generic password to access your account which will need to be amended when you log back in.

If you can’t find your verification email, go to the account log on page here and click ‘I forgot my password’. This will resend your verification email to you followed by a generic password to access your account which can be amended to something more secure when logged in.

Yes, you can add people to your booking by calling customer service on the details above with your booking reference to hand. Please have details of the additional person being added to your booking such as full name, date of birth, phone number and email address.

Adding extras to your booking is really easy! Log in to your Kaboodle account here and click into the booking you want to make additions to, go to the ‘extras’ tab and here you will see all available extras and prices.

If you are no longer able to attend your booked event, please contact customer service and a member of the team can discuss any options available to you.

Postage

Log in to your Kaboodle account here and click into ‘my profile’ at the top right of your screen, from there go to the address tab where you can update your address.

At the latest we aim to process and dispatch all postal tickets 2-3 weeks before the event. Please contact customer service if you haven’t received your tickets 3 working days before the event.

Tickets are sent out in batches, so may be delivered on different days. Please contact customer service if you haven’t received your tickets 3 working days before the event.

Please contact customer service if you haven’t received your tickets 3 working days before the event. If you haven’t received your tickets and our offices are closed please go directly to the event box office where event staff will be able to deal with your query.

The Box Office is located on site or at the venue. A member of staff will be able to point you in the right direction.

E-Tickets

Etickets are sent to the email address registered to your Kaboodle account 7-10 days before the event.

Log into your Kaboodle dashboard here and you will be able to download your e-ticket from the important documents area.

Pre Payment Plans and Payments

Please contact customer service with your booking reference and new card to hand and a member of the team can make the relevant changes for you.

Please contact customer service as soon as possible to make the missed payment and re-confirm your payment plan.

Please contact customer service with your booking reference and preferred payment date and a member of the team can make the relevant changes for you.

One off payments can be made by logging in to your customer dashboard here and clicking ‘make a payment’ once your payment is confirmed an email receipt will be sent to the email address on your account.

Fees

Face values on tickets are set by event organisers and are retained by the organiser. Booking fees are added to each ticket to cover Kaboodle’s costs in providing the ticketing for the event you are attending. These costs include, but are not limited to, running our website and customer service lines, platform development, staff wages and, in most cases, extend to running the box office onsite at the event you will be attending.